State Farm® Insurance Agent Wally Shao

"I had statefarm at Wally Shao while i was in Irvine. His agent made my insurance setup efficiently. I remembered i had a car issue on a weekend, and googled it myself for an hour only to get expensive solutions. Not sure what to do, so I reached out to Pamela Chen, obviously it was not her working hour. She replied my message immediately and gave me a better-then-expected solution, which avoided me to pay anything out of my pocket in the end. Very professional and friendly team that are lucky to have in orange county."

"I love Wally's office, he leads an amicable and helpful team! I definitely recommend getting insurance through Wally!"

"I have nothing but praise for them. I don't like the cost of insurance, but they are competative, and their service is terriffic!"

"I’ve been with Wally since we moved to Laguna Beach 7 years ago, and the service he and his team offer is phenomenal! I always feel well taken care of when I call with questions or when I need updates to my coverage. Jessica, in particular, is always so helpful and kind! Her friendly demeanor makes every phone call such a pleasure. I called today inquiring about a major update to my account, and she went above and beyond to ensure I had all the information I needed. Highly recommend Wally and his team!"

"Wally and his team (Jessica E) have been incredible to work with! Very quick to reply, always professional, and a pleasure. Sincerely appreciate their help! Best in the business!"

"Jessica is very responsive and has been great to work with at State Farm."

"Fair prices."

"Excellent service. Jessica was available and patient in setting up my new account. Highly recommend use of service."

"During my last visit to Wally Shao' office, I mentioned my love for eating flaming hot, crunchy Cheetos with cream cheese, a snack I hold dear. To my surprise, at my next check-in, he presented a bag of flaming hot, crunchy Cheetos and single-serve Philadelphia cream cheese. This gesture showed me that he truly pays attention and cares. I must admit, it even felt a bit romantic, making me fall in love with this office."

"I worked with Pamela Chen at the Wally Shao's State Farm Agency and enjoyed my experience to the fullest. Pamela did not hesitate to answer any of my questions and ensured that I understood everything that was covered in our consultation. Pamela went above and beyond to make sure that I was confident in what I was agreeing to and took extra attention/time to explain things that were new to me. She was transparent, communicative and reliable. I would all all my future business with her and the agency! She is also so nice and funny that made every interaction easy, comfortable and enjoyable. I would recommend her to anyone that is looking for a new agent!"

"Fantastic & consistent customer service for the last 10+ years. Highly recommend!"

"Jessica and Wally are very professional and responsive. I would recommend trying them out!"

"Going through this agency was truly one of the worst experiences. We finalized on a premium quote after weeks of back and forth and AFTER I paid for the first month, they changed my quote to 1.5x of what we originally discussed due to a document being rejected. The worst part is that they did not even have the decency to inform me of this, I found out about this when I just happened to logged into my account. After this, I finally found the document they were looking after paying through my nose for it and that got rejected too! On the other hand, a friend that I referred submitted that same document and StateFarm honored it and these agents said it was out of their control. Absolutely ridiculous and disappointing, and made my car insurance experience so traumatic. No apologies from the head of the office and no regret for what they put me through. It is wasted time and money I will never get back."

"Jessica was wonderful!"

"Over the past 20 years, I had different types of personal/business insurance policies with different companies. After moving to Orange County, I contacted Wally Shao’s agency and Pamela answered my call. She is very pleasant, cheerful and patient. She is also a detailed professional. I feel very comfortable working with her and has moved all my insurance policies to this agency."

"I moved my insurance policies over to Wally Shao's State Farm Agency. Jessica Espinoza was very knowledgeable and answered all of my questions in a timely manner. I would highly recommend this agency for competitive prices and quality service."

"Friendly agent and staff, with great rates. I definitely recommend."

"Good people."

"I have auto insurance with State Farm, Wally's office. Everyone, especially Jessica, is friendly, knowledgeable and got all my questions answered. 5 stars!!"

"Jessica is excellent and helpful! Great communication and helped me solve problem!"

"Jessica was super efficient and fast. I received the best quote too. Thank you."

"These are the best group of insurance agents I’ve worked with. They go above and beyond helpful and informative, and have made me a strong advocate for State Farm Insurance. They are friendly and responsive which can be a hard combo to find when dealing with insurance. A recent claim was handled quickly and easily and this office was in contact with me through the whole procedure to assist and make sure it went smoothly. I definitely recommend reaching out to Wally and his team (thank you to Pamela, Linda and Jessica!) to discuss your insurance needs!"

"I recently got engaged and signed up for life insurance with Wally’s agency. I have life insurance through work, but I knew I needed a personal life insurance that I owned for myself. The process was extremely painless and quick. I just had to answer a few questions for the application and my health exam was sent via email. I have all my insurance with State Farm and really appreciate the service I get from Wally’s agency."

"I have renters insurance with Wally’s office. The office staff is very helpful and is always finding ways to help save me money. Great service and great affordable pricing."

"I have Renters Insurance with State Farm, Wally’s office. After I got engaged we purchased a Personal Articles Policy to protect the ring. Unfortunately, the ring was lost but State Farm was great and paid the claim right away. We were able to get a replacement ring and insure it again. I appreciate the promptness from Wally and his team!"