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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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todd bacon

July 13, 2024

5  out of  5 rating by todd bacon
"Jessica is very responsive and has been great to work with at State Farm."
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John Apodaca

May 10, 2024

4  out of  5 rating by John Apodaca
"Fair prices."
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Sara Lloyd

May 10, 2024

5  out of  5 rating by Sara Lloyd
"Excellent service. Jessica was available and patient in setting up my new account. Highly recommend use of service."
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Fatemeh Salisbury

April 10, 2024

5  out of  5 rating by Fatemeh Salisbury
"During my last visit to Wally Shao' office, I mentioned my love for eating flaming hot, crunchy Cheetos with cream cheese, a snack I hold dear. To my surprise, at my next check-in, he presented a bag of flaming hot, crunchy Cheetos and single-serve Philadelphia cream cheese. This gesture showed me that he truly pays attention and cares. I must admit, it even felt a bit romantic, making me fall in love with this office."
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Joyce Shin

April 1, 2024

5  out of  5 rating by Joyce Shin
"I worked with Pamela Chen at the Wally Shao's State Farm Agency and enjoyed my experience to the fullest. Pamela did not hesitate to answer any of my questions and ensured that I understood everything that was covered in our consultation. Pamela went above and beyond to make sure that I was confident in what I was agreeing to and took extra attention/time to explain things that were new to me. She was transparent, communicative and reliable. I would all all my future business with her and the agency! She is also so nice and funny that made every interaction easy, comfortable and enjoyable. I would recommend her to anyone that is looking for a new agent!"
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January 9, 2024

5  out of  5 rating by CH
"Fantastic & consistent customer service for the last 10+ years. Highly recommend!"
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steven dong

December 16, 2023

5  out of  5 rating by steven dong
"Jessica and Wally are very professional and responsive. I would recommend trying them out!"
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Aarya Ganesan

October 20, 2023

1  out of  5 rating by Aarya Ganesan
"Going through this agency was truly one of the worst experiences. We finalized on a premium quote after weeks of back and forth and AFTER I paid for the first month, they changed my quote to 1.5x of what we originally discussed due to a document being rejected. The worst part is that they did not even have the decency to inform me of this, I found out about this when I just happened to logged into my account. After this, I finally found the document they were looking after paying through my nose for it and that got rejected too! On the other hand, a friend that I referred submitted that same document and StateFarm honored it and these agents said it was out of their control. Absolutely ridiculous and disappointing, and made my car insurance experience so traumatic. No apologies from the head of the office and no regret for what they put me through. It is wasted time and money I will never get back."
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Polina Kalmanovich

October 6, 2023

5  out of  5 rating by Polina Kalmanovich
"Jessica was wonderful!"
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Grace Lee

October 6, 2023

5  out of  5 rating by Grace Lee
"Over the past 20 years, I had different types of personal/business insurance policies with different companies. After moving to Orange County, I contacted Wally Shao’s agency and Pamela answered my call. She is very pleasant, cheerful and patient. She is also a detailed professional. I feel very comfortable working with her and has moved all my insurance policies to this agency."
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Kimberly Tsai

June 27, 2023

5  out of  5 rating by Kimberly Tsai
"I moved my insurance policies over to Wally Shao's State Farm Agency. Jessica Espinoza was very knowledgeable and answered all of my questions in a timely manner. I would highly recommend this agency for competitive prices and quality service."
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Jeff Dane

May 21, 2023

5  out of  5 rating by Jeff Dane
"Friendly agent and staff, with great rates. I definitely recommend."
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Kevin Albrecht

March 25, 2023

5  out of  5 rating by Kevin Albrecht
"Good people."
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Michelle Lee

March 8, 2023

5  out of  5 rating by Michelle Lee
"I have auto insurance with State Farm, Wally's office. Everyone, especially Jessica, is friendly, knowledgeable and got all my questions answered. 5 stars!!"
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February 11, 2023

5  out of  5 rating by LIU CHEN
"Jessica is excellent and helpful! Great communication and helped me solve problem!"
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Helen Tomlinson

December 16, 2022

5  out of  5 rating by Helen Tomlinson
"Jessica was super efficient and fast. I received the best quote too. Thank you."
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Eric Hunter

August 16, 2022

5  out of  5 rating by Eric Hunter
"These are the best group of insurance agents I’ve worked with. They go above and beyond helpful and informative, and have made me a strong advocate for State Farm Insurance. They are friendly and responsive which can be a hard combo to find when dealing with insurance. A recent claim was handled quickly and easily and this office was in contact with me through the whole procedure to assist and make sure it went smoothly. I definitely recommend reaching out to Wally and his team (thank you to Pamela, Linda and Jessica!) to discuss your insurance needs!"
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Johnson He

July 25, 2022

5  out of  5 rating by Johnson He
"I recently got engaged and signed up for life insurance with Wally’s agency. I have life insurance through work, but I knew I needed a personal life insurance that I owned for myself. The process was extremely painless and quick. I just had to answer a few questions for the application and my health exam was sent via email. I have all my insurance with State Farm and really appreciate the service I get from Wally’s agency."
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Breanna Cruz

April 21, 2022

5  out of  5 rating by Breanna Cruz
"I have my renters insurance with Wally’s office. The staff is so friendly to work with. They respond to all my questions right away. State Farm is a great insurance company and I love this agency!"
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Kevin Tsung

April 14, 2022

5  out of  5 rating by Kevin Tsung
"I have renters insurance with Wally’s office. The office staff is very helpful and is always finding ways to help save me money. Great service and great affordable pricing."
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Justin Pelen

April 8, 2022

5  out of  5 rating by Justin Pelen
"I have Renters Insurance with State Farm, Wally’s office. After I got engaged we purchased a Personal Articles Policy to protect the ring. Unfortunately, the ring was lost but State Farm was great and paid the claim right away. We were able to get a replacement ring and insure it again. I appreciate the promptness from Wally and his team!"
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Mark Kellam

January 4, 2022

5  out of  5 rating by Mark Kellam
"Pam is really helpful and thoughtful. She responds quickly to your needs and is always kind. I'll continue to purchase my insurance at State Farm!"
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Adrey Lin

June 8, 2021

5  out of  5 rating by Adrey Lin
"I have my life and auto insurance with Wally - he is very knowledge and always looks for the best policies for me. He and the staff are also very friendly and responsive. I highly recommend working with Wally on all things insurance related!"
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Jen Radzwill

April 16, 2021

5  out of  5 rating by Jen Radzwill
"State Farm, Wally's office has the best customer service! Everyone is very knowledgeable and gets my questions answered. If you need insurance for your home, auto, or life, Wally and his team can help you!"
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Dan Summerl

April 15, 2021

5  out of  5 rating by Dan Summerl
"Staff is knowledgeable and responds quickly to inquiries!"