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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elias Mercer

May 14, 2026

5  out of  5
rating by Elias Mercer
"The best team! This agency was very helpful throughout my car replacement process. Everyone was professional and made the process smooth and stress-free. Really appreciated their constant follow ups."
We responded:
"Elias, thank you for your fantastic feedback! I'm happy to hear that our team was able to assist you smoothly during your car replacement process. We strive to provide professional and stress-free service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Liam Jackson

May 11, 2026

5  out of  5
rating by Liam Jackson
"Wally Shao's agency was really easy to work with and made the process of setting up my life insurance policy very straightforward. Everyone I spoke with was friendly, helpful, and took the time to explain everything to me. Overall, a great experience. Would recommend!"
We responded:
"Thank you, Liam! I'm happy to hear that you found the process of setting up your insurance policy straightforward and that our team was friendly and helpful. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Brian Bang

May 8, 2026

5  out of  5
rating by Brian Bang
"Pamela made getting car insurance simple and stress-free. She explained my coverage options clearly, helped me find the right policy for my needs, and was quick to respond to all my questions. Great service and very easy to work with."
We responded:
"Thank you for your review, Brian! I'm happy to hear that Pamela made your insurance experience simple and stress-free. It's wonderful that she was able to assist you with finding the right policy and answering your questions promptly. We appreciate your feedback and are here if you need anything else!"
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Myriah Randal

February 14, 2026

5  out of  5
rating by Myriah Randal
"I can’t express how amazing Pamela Chen was to work with. She made sure I had a good understanding of my policy and even went out of her way to make sure my policy with my previous agent was canceled when I couldn’t get ahold of them to do it myself. I’m confident if I run into any problems in the future that I’ll be in good hands!"
We responded:
"Thank you for your wonderful feedback, Myriah! I'm so happy to hear that Pamela provided such excellent service and helped you with your policy needs. It's great to know you feel confident with us. If you ever need anything else, just let us know!"
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Jessie Kempf

February 12, 2026

5  out of  5
rating by Jessie Kempf
"I love my State Farm people. I've had a lot of questions for them recently on account of selling my old car, temporarily renting interim vehicles, and purchasing new wheels. They always pick up on the first or second ring, providing clear answers and guidance with a smile. Thanks!"
We responded:
"Thank you, Jessie! I'm happy to hear that our team has been able to assist you promptly and clearly with your recent vehicle changes. We appreciate your trust and are always here to help with any questions you may have. Let us know if there's anything else we can do for you!"
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Gabrielle Ramos

January 14, 2026

5  out of  5
rating by Gabrielle Ramos
"Excellent service, the representatives are really adaptable to any changes I need made to my policies. Absolutely love working with this company. Thank you for everything you do!"
We responded:
"Gabrielle, thank you for your wonderful feedback! I'm happy to hear that our team has been adaptable to your needs and that you enjoy working with us. We appreciate your trust and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
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Jason Girard

January 1, 2026

5  out of  5
rating by Jason Girard
"My family and I liked his agency because they treat you like family. Jessica is really great so is Pamela. They are very good people they go the extra mile to help us and they treat us like we’re family. I really appreciate them. Thank you again you guys I really appreciate you 100% happy new year."
We responded:
"Thank you, Jason! I'm glad to hear that you and your family feel at home with us. Jessica and Pamela are indeed wonderful, and I'm grateful for their dedication to making our customers feel valued. Wishing you and your family a fantastic new year! Let us know if there's anything else we can do for you."
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Jason

December 31, 2025

5  out of  5
rating by Jason
"This agency is really great. They helped my family out a lot. I really appreciate them Jessica is wonderful as always so is Pamela and I thank God for this agency this agency is really great. I hope they all have a great and happy new year."
We responded:
"Thank you, Jason, for your kind words! I'm happy to hear that Jessica and Pamela were able to assist your family so well. We truly appreciate your support and wish you and your family a wonderful and happy new year too! Let us know if there's anything else we can do for you."
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Jun Begonia

November 6, 2025

5  out of  5
rating by Jun Begonia
"Jessica was very accommodating . I’m satisfied with my needs. Thank you"
We responded:
"Thank you, Jun! I'm happy to hear that Jessica was accommodating and that you're satisfied with your needs. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
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Sophia Peruchetti

September 18, 2025

5  out of  5
rating by Sophia Peruchetti
"About six months ago, I was in a bind and needed car insurance ASAP. I called and Jessica helped me get car insurance. recently I had to add another car and she got the car added for me no troubles no issues. She is very prompt and efficient. Highly recommend the State Farm."
We responded:
"Thank you, Sophia! I'm happy to hear that Jessica was able to assist you promptly and efficiently with your insurance needs. We appreciate your recommendation and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
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Chris Rosco

September 17, 2025

5  out of  5
rating by Chris Rosco
"I look forward to speaking to the people in Wally Shao's office. I have never been disappointed with the friendliness and knowledge they provide. No other company that I deal with has better customer service!"
We responded:
"Chris, thank you for your kind words! I'm happy to know that our team's friendliness and expertise have made a positive impact on your experience. We truly value your trust in us and are committed to maintaining the high level of service you expect. Let us know if there's anything else we can assist you with!"
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Jonathan

July 15, 2025

1  out of  5
rating by Jonathan
"Pamela Chen is the one to go to. Described everything and was extremely patient."
We responded:
"Thank you for your review, Jonathan. I'm happy to hear that Pamela provided such detailed explanations and showed great patience. Our team is dedicated to offering exceptional service. If you have any more questions or need assistance, feel free to reach out!"
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Genesee Eggers

April 26, 2025

5  out of  5
rating by Genesee Eggers
"My husband and his family have been with Wally Shao’s office for many years and they have always handled the families’ home and auto insurance. This office is hands down the BEST and most reliable insurance agency I have ever been with and State Farm provides exceptional coverage. I especially love Jessica Espinoza in their office...she gets right on top of everything and follows through to ensure her clients are taken care of. If you are in need of insurance look no further."
We responded:
"Thank you, Genesee, for sharing such wonderful feedback! I'm delighted to know that our office has been a reliable choice for your family's insurance needs over the years. Jessica Espinoza is indeed a valuable part of our team, and I'm glad she has made such a positive impact. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
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Shayna Taylor

March 1, 2025

5  out of  5
rating by Shayna Taylor
"i love this office! they are always so helpful & kind. Jessica always stands out to me for how efficient and nice she is. if you don’t reach them, they get back with you really quick too!"
We responded:
"Thank you so much, Shayna, for your wonderful review! I'm delighted to know that you find our office helpful and kind. Jessica will be thrilled to hear your kind words about her efficiency and friendliness. We're always here to assist you quickly, so don't hesitate to reach out if you need anything in the future."
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lynn shardlow 40

February 21, 2025

5  out of  5
rating by lynn shardlow 40
"Pamela and all the folks that are in Wally’s office are delightful , Knowledgeable and professional!!"
We responded:
"Thank you, Lynn! I'm glad to hear that Pamela and the rest of the team made such a positive impression. Their dedication to being knowledgeable and professional is something we truly value. If you ever have more questions or need assistance, don't hesitate to reach out!"
Profile photo of Grace Nguyen

Grace Nguyen

October 26, 2024

5  out of  5
rating by Grace Nguyen
"Highly recommend Wally Shao’s team! Jessica Espinoza, our account rep, is always responsive and handles everything promptly. It’s a relief knowing we have such a reliable team taking care of our insurance needs. So glad we chose them!"
We responded:
"Grace, thank you for your wonderful review! I'm glad to hear that Jessica has been responsive and prompt in handling your insurance needs. It's great knowing our team can provide you with the reliability you deserve. We're happy you chose us and look forward to continuing to serve you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Yimin Hu

September 29, 2024

5  out of  5
rating by Yimin Hu
"I had statefarm at Wally Shao while i was in Irvine. His agent made my insurance setup efficiently. I remembered i had a car issue on a weekend, and googled it myself for an hour only to get expensive solutions. Not sure what to do, so I reached out to Pamela Chen, obviously it was not her working hour. She replied my message immediately and gave me a better-then-expected solution, which avoided me to pay anything out of my pocket in the end. Very professional and friendly team that are lucky to have in orange county."
We responded:
"Yimin, thank you for sharing your experience! I'm glad our team could assist you efficiently with your insurance setup and provide a cost-effective solution for your car issue. Pamela's dedication, even outside of working hours, truly reflects our commitment to professional and friendly service. We're grateful to have such a supportive team in Orange County. If you ever need further assistance, don't hesitate to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Jacob Liu

September 7, 2024

5  out of  5
rating by Jacob Liu
"I love Wally's office, he leads an amicable and helpful team! I definitely recommend getting insurance through Wally!"
We responded:
"Jacob, thank you for your wonderful review! I'm glad you find our team amicable and helpful. Your recommendation means a lot to us. If you ever need any assistance, feel free to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Len Lyon

August 24, 2024

5  out of  5
rating by Len Lyon
"I have nothing but praise for them. I don't like the cost of insurance, but they are competative, and their service is terriffic!"
We responded:
"Len, thank you for your positive review. I'm glad you find our service terrific and competitive. If you have any questions or need further assistance, feel free to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Erika Tequia

August 10, 2024

5  out of  5
rating by Erika Tequia
"I’ve been with Wally since we moved to Laguna Beach 7 years ago, and the service he and his team offer is phenomenal! I always feel well taken care of when I call with questions or when I need updates to my coverage. Jessica, in particular, is always so helpful and kind! Her friendly demeanor makes every phone call such a pleasure. I called today inquiring about a major update to my account, and she went above and beyond to ensure I had all the information I needed. Highly recommend Wally and his team!"
We responded:
"Hi Erika, Thanks a lot for your wonderful review! I'm so glad to know that you've been satisfied with our service for the past 7 years. It's great to hear that Jessica has been so helpful and kind, especially with your recent major update. We appreciate your recommendation and look forward to continuing to assist you with any future needs! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Kevin Bridy

July 26, 2024

5  out of  5
rating by Kevin Bridy
"Wally and his team (Jessica E) have been incredible to work with! Very quick to reply, always professional, and a pleasure. Sincerely appreciate their help! Best in the business!"
We responded:
"Hey Kevin! Thanks a ton for the awesome review! We're so glad you had a great experience with Jessica and the team. Your kind words mean a lot to us. If you ever need anything else, we're here to help! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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todd bacon

July 13, 2024

5  out of  5
rating by todd bacon
"Jessica is very responsive and has been great to work with at State Farm."
We responded:
"Thank you for your positive feedback, Todd! I'm glad Jessica has been responsive and great to work with at State Farm. We appreciate your kind words and are here to assist you with any insurance needs you may have in the future. Wally Shao - State Farm Insurance Agent, Irvine, CA"
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John Apodaca

May 10, 2024

4  out of  5
rating by John Apodaca
"Fair prices."
We responded:
"John, we're pleased to hear you found our prices fair! Providing competitive rates is important to us, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out. Thank you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Sara Lloyd

May 10, 2024

5  out of  5
rating by Sara Lloyd
"Excellent service. Jessica was available and patient in setting up my new account. Highly recommend use of service."
We responded:
"Sara, I'm thrilled to hear you had an excellent experience setting up your new account with Jessica! We're grateful for your recommendation and glad to have provided patient and available service. If you ever need assistance in the future, our office is here for you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
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Fatemeh Salisbury

April 10, 2024

5  out of  5
rating by Fatemeh Salisbury
"During my last visit to Wally Shao' office, I mentioned my love for eating flaming hot, crunchy Cheetos with cream cheese, a snack I hold dear. To my surprise, at my next check-in, he presented a bag of flaming hot, crunchy Cheetos and single-serve Philadelphia cream cheese. This gesture showed me that he truly pays attention and cares. I must admit, it even felt a bit romantic, making me fall in love with this office."
We responded:
"Fatemeh, thank you so much for your kind words! I'm delighted to hear that you enjoyed the surprise snack. As your insurance agent, it's important to me to build strong relationships with my clients and show that I genuinely care about their interests. I'm glad I could make your visit to my office a memorable and enjoyable experience! - Wally Shao - State Farm Insurance Agent, Irvine, CA"