State Farm® Insurance Agent Wally Shao
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jonathan
July 15, 2025
1
out of
5
rating by Jonathan
"Pamela Chen is the one to go to. Described everything and was extremely patient."
We responded:
"Thank you for your review, Jonathan. I'm happy to hear that Pamela provided such detailed explanations and showed great patience. Our team is dedicated to offering exceptional service. If you have any more questions or need assistance, feel free to reach out!"
Genesee Eggers
April 26, 2025
5
out of
5
rating by Genesee Eggers
"My husband and his family have been with Wally Shao’s office for many years and they have always handled the families’ home and auto insurance. This office is hands down the BEST and most reliable insurance agency I have ever been with and State Farm provides exceptional coverage. I especially love Jessica Espinoza in their office...she gets right on top of everything and follows through to ensure her clients are taken care of. If you are in need of insurance look no further."
We responded:
"Thank you, Genesee, for sharing such wonderful feedback! I'm delighted to know that our office has been a reliable choice for your family's insurance needs over the years. Jessica Espinoza is indeed a valuable part of our team, and I'm glad she has made such a positive impact. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
Shayna Taylor
March 1, 2025
5
out of
5
rating by Shayna Taylor
"i love this office! they are always so helpful & kind. Jessica always stands out to me for how efficient and nice she is. if you don’t reach them, they get back with you really quick too!"
We responded:
"Thank you so much, Shayna, for your wonderful review! I'm delighted to know that you find our office helpful and kind. Jessica will be thrilled to hear your kind words about her efficiency and friendliness. We're always here to assist you quickly, so don't hesitate to reach out if you need anything in the future."
lynn shardlow 40
February 21, 2025
5
out of
5
rating by lynn shardlow 40
"Pamela and all the folks that are in Wally’s office are delightful , Knowledgeable and professional!!"
We responded:
"Thank you, Lynn! I'm glad to hear that Pamela and the rest of the team made such a positive impression. Their dedication to being knowledgeable and professional is something we truly value. If you ever have more questions or need assistance, don't hesitate to reach out!"
Grace Nguyen
October 26, 2024
5
out of
5
rating by Grace Nguyen
"Highly recommend Wally Shao’s team! Jessica Espinoza, our account rep, is always responsive and handles everything promptly. It’s a relief knowing we have such a reliable team taking care of our insurance needs. So glad we chose them!"
We responded:
"Grace, thank you for your wonderful review! I'm glad to hear that Jessica has been responsive and prompt in handling your insurance needs. It's great knowing our team can provide you with the reliability you deserve. We're happy you chose us and look forward to continuing to serve you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Yimin Hu
September 29, 2024
5
out of
5
rating by Yimin Hu
"I had statefarm at Wally Shao while i was in Irvine. His agent made my insurance setup efficiently. I remembered i had a car issue on a weekend, and googled it myself for an hour only to get expensive solutions. Not sure what to do, so I reached out to Pamela Chen, obviously it was not her working hour. She replied my message immediately and gave me a better-then-expected solution, which avoided me to pay anything out of my pocket in the end. Very professional and friendly team that are lucky to have in orange county."
We responded:
"Yimin, thank you for sharing your experience! I'm glad our team could assist you efficiently with your insurance setup and provide a cost-effective solution for your car issue. Pamela's dedication, even outside of working hours, truly reflects our commitment to professional and friendly service. We're grateful to have such a supportive team in Orange County. If you ever need further assistance, don't hesitate to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Jacob Liu
September 7, 2024
5
out of
5
rating by Jacob Liu
"I love Wally's office, he leads an amicable and helpful team! I definitely recommend getting insurance through Wally!"
We responded:
"Jacob, thank you for your wonderful review! I'm glad you find our team amicable and helpful. Your recommendation means a lot to us. If you ever need any assistance, feel free to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Len Lyon
August 24, 2024
5
out of
5
rating by Len Lyon
"I have nothing but praise for them. I don't like the cost of insurance, but they are competative, and their service is terriffic!"
We responded:
"Len, thank you for your positive review. I'm glad you find our service terrific and competitive. If you have any questions or need further assistance, feel free to reach out. - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Erika Tequia
August 10, 2024
5
out of
5
rating by Erika Tequia
"I’ve been with Wally since we moved to Laguna Beach 7 years ago, and the service he and his team offer is phenomenal! I always feel well taken care of when I call with questions or when I need updates to my coverage. Jessica, in particular, is always so helpful and kind! Her friendly demeanor makes every phone call such a pleasure. I called today inquiring about a major update to my account, and she went above and beyond to ensure I had all the information I needed. Highly recommend Wally and his team!"
We responded:
"Hi Erika, Thanks a lot for your wonderful review! I'm so glad to know that you've been satisfied with our service for the past 7 years. It's great to hear that Jessica has been so helpful and kind, especially with your recent major update. We appreciate your recommendation and look forward to continuing to assist you with any future needs! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Kevin Bridy
July 26, 2024
5
out of
5
rating by Kevin Bridy
"Wally and his team (Jessica E) have been incredible to work with! Very quick to reply, always professional, and a pleasure. Sincerely appreciate their help! Best in the business!"
We responded:
"Hey Kevin! Thanks a ton for the awesome review! We're so glad you had a great experience with Jessica and the team. Your kind words mean a lot to us. If you ever need anything else, we're here to help! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
todd bacon
July 13, 2024
5
out of
5
rating by todd bacon
"Jessica is very responsive and has been great to work with at State Farm."
We responded:
"Thank you for your positive feedback, Todd! I'm glad Jessica has been responsive and great to work with at State Farm. We appreciate your kind words and are here to assist you with any insurance needs you may have in the future. Wally Shao - State Farm Insurance Agent, Irvine, CA"
John Apodaca
May 10, 2024
4
out of
5
rating by John Apodaca
"Fair prices."
We responded:
"John, we're pleased to hear you found our prices fair! Providing competitive rates is important to us, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out. Thank you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Sara Lloyd
May 10, 2024
5
out of
5
rating by Sara Lloyd
"Excellent service. Jessica was available and patient in setting up my new account. Highly recommend use of service."
We responded:
"Sara, I'm thrilled to hear you had an excellent experience setting up your new account with Jessica! We're grateful for your recommendation and glad to have provided patient and available service. If you ever need assistance in the future, our office is here for you! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Fatemeh Salisbury
April 10, 2024
5
out of
5
rating by Fatemeh Salisbury
"During my last visit to Wally Shao' office, I mentioned my love for eating flaming hot, crunchy Cheetos with cream cheese, a snack I hold dear. To my surprise, at my next check-in, he presented a bag of flaming hot, crunchy Cheetos and single-serve Philadelphia cream cheese. This gesture showed me that he truly pays attention and cares. I must admit, it even felt a bit romantic, making me fall in love with this office."
We responded:
"Fatemeh, thank you so much for your kind words! I'm delighted to hear that you enjoyed the surprise snack. As your insurance agent, it's important to me to build strong relationships with my clients and show that I genuinely care about their interests. I'm glad I could make your visit to my office a memorable and enjoyable experience! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
Joyce Shin
April 1, 2024
5
out of
5
rating by Joyce Shin
"I worked with Pamela Chen at the Wally Shao's State Farm Agency and enjoyed my experience to the fullest. Pamela did not hesitate to answer any of my questions and ensured that I understood everything that was covered in our consultation. Pamela went above and beyond to make sure that I was confident in what I was agreeing to and took extra attention/time to explain things that were new to me. She was transparent, communicative and reliable. I would all all my future business with her and the agency! She is also so nice and funny that made every interaction easy, comfortable and enjoyable. I would recommend her to anyone that is looking for a new agent!"
We responded:
"Joyce, your detailed feedback is greatly appreciated! We are delighted to hear that Pamela provided you with exceptional service, taking the time to ensure you understood everything thoroughly. We are thrilled that you found her transparent, communicative, and reliable. Thank you for recommending our agency, and we look forward to assisting you with all your insurance needs in the future! - Wally Shao - State Farm Insurance Agent, Irvine, CA"
CH
January 9, 2024
5
out of
5
rating by CH
"Fantastic & consistent customer service for the last 10+ years. Highly recommend!"
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
steven dong
December 16, 2023
5
out of
5
rating by steven dong
"Jessica and Wally are very professional and responsive. I would recommend trying them out!"
We responded:
"Steven, thank you for sharing your experience with our office. We appreciate your business."
Aarya Ganesan
October 20, 2023
1
out of
5
rating by Aarya Ganesan
"Going through this agency was truly one of the worst experiences. We finalized on a premium quote after weeks of back and forth and AFTER I paid for the first month, they changed my quote to 1.5x of what we originally discussed due to a document being rejected. The worst part is that they did not even have the decency to inform me of this, I found out about this when I just happened to logged into my account. After this, I finally found the document they were looking after paying through my nose for it and that got rejected too! On the other hand, a friend that I referred submitted that same document and StateFarm honored it and these agents said it was out of their control. Absolutely ridiculous and disappointing, and made my car insurance experience so traumatic. No apologies from the head of the office and no regret for what they put me through. It is wasted time and money I will never get back."
We responded:
"Aarya, We sincerely apologize for the challenges you faced working with our agency and State Farm. We understand the frustration caused by the unexpected changes in your initial quote, and we regret any inconvenience this may have caused you. Unfortunately, this did happen in underwriting which is out of our control. We would like to extend our sincerest apologies once again for any inconvenience caused."
Polina Kalmanovich
October 6, 2023
5
out of
5
rating by Polina Kalmanovich
"Jessica was wonderful!"
We responded:
"Polina, thank you for the shoutout for Jessica! Our office loves being your good neighbor."
Grace Lee
October 6, 2023
5
out of
5
rating by Grace Lee
"Over the past 20 years, I had different types of personal/business insurance policies with different companies. After moving to Orange County, I contacted Wally Shao’s agency and Pamela answered my call. She is very pleasant, cheerful and patient. She is also a detailed professional. I feel very comfortable working with her and has moved all my insurance policies to this agency."
We responded:
"Grace, thank you so much for sharing your wonderful experience with Pamela and the State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Kimberly Tsai
June 27, 2023
5
out of
5
rating by Kimberly Tsai
"I moved my insurance policies over to Wally Shao's State Farm Agency. Jessica Espinoza was very knowledgeable and answered all of my questions in a timely manner. I would highly recommend this agency for competitive prices and quality service."
We responded:
"Thank you, Kimberly, for taking the time to share your experience with our office! We appreciate the kind words about Jessica. She is a huge asset to our team. Thank you for choosing us as your coverage provider!"
Jeff Dane
May 21, 2023
5
out of
5
rating by Jeff Dane
"Friendly agent and staff, with great rates. I definitely recommend."
We responded:
"Jeff, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business"
Kevin Albrecht
March 25, 2023
5
out of
5
rating by Kevin Albrecht
"Good people."
We responded:
"Kevin, thank you! We appreciate your trust in us to take care of your insurance policies."
Michelle Lee
March 8, 2023
5
out of
5
rating by Michelle Lee
"I have auto insurance with State Farm, Wally's office. Everyone, especially Jessica, is friendly, knowledgeable and got all my questions answered. 5 stars!!"
We responded:
"Michelle, thank you for taking the time out of your day to leave us a review! We love hearing about how Jessica provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
LIU CHEN
February 11, 2023
5
out of
5
rating by LIU CHEN
"Jessica is excellent and helpful! Great communication and helped me solve problem!"